Conditions of sale

Terms and conditions




Using the electronic catalog, the customer chooses the products and services he wishes to acquire and transmits his order using an order form available on the site to be validated following the instructions. Any order placed for a product appearing in the online store of the site requires prior consultation of these general conditions. Consequently, the consumer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, to the extent that the customer wishes to order online the products presented in the store. of the website. The consumer has the option of saving or editing these general conditions, it being specified that both the saving and the editing of this document are his sole responsibility. In this sense, the consumer is deemed to accept without reservation all of the provisions provided for in these general conditions.


The prices of the products and services invoiced are those appearing in the electronic catalog at the time of the order. Sales prices are net prices (21.00 VAT included). A contribution to delivery costs, if requested, is clearly mentioned on the final validation slip as well as the total amount to be paid.


A shipping fee is calculated at the end of the order depending on the weight, volume and destination: shipping by post.


For Europe, the products and services are delivered by carrier to the address indicated by the customer following the deadlines of the post office or carrier in your country. The sender reserves the right to use any other means of delivery while respecting the expected deadlines and costs. Delivery times may vary in the event of delivery difficulties, stock shortages or holiday periods which will then be reported by email to the customer. Orders may be delivered in part from available stock, remaining quantities will be processed at the latest. quickly depending on restocking. Working days do not include weekends and public holidays. For international deliveries, depending on the products and regions, delivery times may vary by several weeks.


  See below:

The customer must ensure the good condition of the delivery. In the event of damage noted or suspected, it is up to the customer to refuse delivery and to inform ENERGY DIFFUSION by registered letter AR within a maximum period of 48 hours.


ENERGY DIFFUSION will endeavor to satisfy the customer's requests and execute the latter's orders for products and services. However, ENERGY DIFFUSION will not be required to accept all orders from the site, see its liability incurred towards the customer in the event of late delivery or temporary or permanent unavailability of products and services.


You will be reimbursed for the sums paid, in return for the return of the goods at your expense within thirty (30) days of receipt by ENERGY DIFFUSION, and on the condition that the product is in its original condition and packaging.

Reimbursement by bank transfer or reimbursement by paypal and credit card, reimbursement can be made if non-delivery to the country, error on the order, cancellation of the order by the buyer. Reimbursement deadlines according to article L121-20-3 of the Consumer Code.

All returns must be requested in advance by email to
a return number will then be assigned. All returns of goods without a return number will be automatically refused. The returned parts must be accompanied by a copy of your invoice, a detailed list and a summary of the problem


ENERGY DIFFUSION cannot be held liable in the event of force majeure such as strikes, fires, natural disasters, or others, this list not being exhaustive.


(Cash payment only with order)

Payment for the products and services can be made either by bank transfer (transfer) or by bank card when placing the order in secure mode, ENERGY DIFFUSION remains the owner of the products delivered and reserves the right to recover them by any means at its discretion. provision in the event of non-compliance with the final regulation.

For transfers, upon receiving them in our account, we inform you of the successful receipt of the transfer so that you can place your order for home delivery.

Any package returned without our prior agreement will be automatically rejected and returned to the customer at their expense. Returned items must be accompanied by a copy of your invoice, a detailed list and a summary of the problem in which case the package will be rejected. .

For all questions:


The client has the right to access, modify and delete the data that concerns him (art. 34 of the “Informatique et Libertés” law). To exercise this right, contact ENERGY DIFFUSION or
the references of the products and services requested and a randomly generated identification number.


General. These limits are governed by the laws of Spain and all disputes will be decided solely by the Courts of the province of Girona Spain.