Our quality guarantee in Marbella Street Capa Diffusion
Marbella Street Capa Diffusion guarantees the quality of its jewelry gold 750 thousandths, 375 thousandths of gold and silver 925 by a certificate of authenticity and a commercial two-year warranty including parts and labor.
We hope that your jewelry will give you complete satisfaction. However, in case of trouble during the warranty period, simply return us your parcels tracking jewel in its casket accompanied his certificate and an explanatory letter to the following address:
CAPA Diffusion: Villa Limon tree 2, 04800 Calle Aljambra ALBOX (Almeria) Spain
We nonetheless recommend first contacting our Customer Service at 00 34 950 523 443 or via our contact form to inform us of your request for exchange, replacement or refund.
This guarantee means under normal use. Are therefore excluded from this warranty theft, loss, wear, damage due to shock or any other degradation of jewelry due to improper use.
Marbella Street Capa Diffusion is authorized dealer of all brands on its website.
Each piece of jewelry or watch these brands comes with its case or pouch provided its (e) by the Brand and a certificate of authenticity and / or warranty as applicable.
Receipt of your package
When you receive your package, we ask that you check its condition and contents in the presence of the deliveryman. We wish to inform you that adding the words "subject to unpacking" on the delivery order is not valid in case of complaint.
If on receipt of your package, it has visible traces of opening and / or damaged, please refuse it. Use the delivery of the carrier to indicate the form of "handwritten reserves" detailed, dated, explicit and accompanied by your signature, the spoliation identified.
If you accept the package without reservations or it is deposited in your absence, please immediately contact the carrier in charge of delivery to provide a damage report.
WARRANTY "MONEY BACK"
If you were not satisfied (e) of jewelry you received, we offer you the opportunity within fourteen days of the receipt of your order, return, as described below, your jewelry they are either:
exchanged or replaced,
taken and repaid.
This procedure does not apply to piercings, to custom jewelry, special fabrications, with engraved jewelery, already worn jewelry, which can not be returned, exchanged or refunded.
The guarantee "money back guarantee" is valid for a period of one month for purchases made on our website.
Simply return your jewelry packaged followed in his case accompanied by a certificate and an explanatory letter to the following address:
CAPA DIFFUSION: Villa Limon tree 2, 04800 Calle Aljambra ALBOX (Almeria) Spain
Tel: 00 34 950 523 443
However, we recommend you first contact our customer service via our contact form to inform us of your request for exchange, replacement or refund;
The shipping cost of the second shipment will be borne by Marbella-street as soon as the exchange refers to the same model.
Packing your feedback
It is essential that the jewels, their setting and their warranty return to us intact and not worn so that we can have an exchange or refund. We advise you to pack your jewelry with plastic bubble or polystyrene.
Marbella Street Capa Diffusion will reimburse you the amount of your order, net of transport costs and insurance, within fifteen days after receipt of your return.
The repayment terms are based on the payment method you chose when ordering.
For questions, please contact our customer service at 00 34 950 523 443 or through our contact form.